Refund & Cancellation Policy
How rescheduling, cancellations, and refunds work for Triumph Educare tutoring packages.
1. Session rescheduling
We understand that schedules change. If a student needs to reschedule a session, we ask for at least 24 hours' notice wherever possible, so the tutor's time can be reallocated. Sessions rescheduled with adequate notice can be rebooked at no additional cost.
2. Late cancellations and no-shows
Sessions cancelled with less than 24 hours' notice, or missed without notice, may be counted as a completed session against the student's package, since the tutor's time has already been reserved.
3. Package refunds
If a family wishes to discontinue a tutoring package partway through:
- Fees for sessions already delivered are non-refundable.
- Fees for remaining, undelivered sessions in a pre-paid package may be refunded on request, subject to a processing charge to cover administrative and tutor-coordination costs already incurred.
- Refund requests should be raised in writing (email or WhatsApp) to our team, stating the reason for discontinuation.
4. Tutor-match dissatisfaction
If a family is not satisfied with their assigned tutor, we will find a replacement tutor at no additional cost, as outlined on our website. This is our preferred resolution before any refund is considered, since most concerns can be resolved with a better-suited tutor match.
5. How to request a refund
To request a refund or raise a cancellation query, please contact us at +91 81699 39494, via WhatsApp, or through our Contact page. Please include your child's name, the package enrolled in, and the reason for your request.
6. Processing time
Approved refunds are processed within 7–10 business days from the date of approval, credited back to the original mode of payment where possible.
7. Exceptions
Circumstances such as prolonged illness, relocation, or other genuine hardship will be considered on a case-by-case basis, and we will work with families to find a fair resolution outside the standard policy where appropriate.
8. Contact us
For any questions about this policy, contact us at +91 81699 39494 or via our Contact page.